Resources for your eCommerce business during the Covid-19 crisis #1

Posted by Kev Traynor on Apr 20, 2020 3:14:47 PM
Kev Traynor
Find me on:

Untitled design

We've put together a list of resources that may be useful to your business during the Covid-19 crisis.

Free Unlimited Access to eDesk Until September 2020

One of the trends in eCommerce customer service as a result of Covid-19 is a  surge in the volume of inbound requests from consumers to companies  - up 54% year on year according to xSellco.

As part of a series of business support offers to multichannel online retailers, xSellco has decided to give new users free unlimited access to eDesk until the end of September to help them cope with this rise in inbound queries.

eDesk typically costs $99 per support agent, so this offer will result in some real cost savings for busy online sellers over the coming months. There's more info about it here.

eComm Live Covid-19 Webinars Now Available on Demand

Both of our hugely successful webinars to support eCommerce businesses featuring speakers from Gymshark, Google, Facebook, Publicis Media group are now available on demand.

We’ll be announcing our next webinar early next week.

Our first webinar with Gemma Spence from OMG Transact, Anthony Jones from Google, Rupert Hodges from R3 Leaders &  Danny McMillan from Seller Sessions is available here.

Our second webinar with Noel Mack from Gymshark, Cassie Stevens from Publicis & Scott Field from Facebook is available here.

Free Marketing Assessment from Grow Consultancy

At Grow Consultancy we're offering a FREE a free marketing assessment to give you pointers to get you through the current crisis.

You can also read our article on Marketing Your Business in Times of Uncertainty.

Facebook Grants Programme

Scott Field from Facebook outlined on our latest webinar that Facebook are supporting small businesses through the Covid-19 Crisis with both advertising credit & grants.

he scheme will soon be available for applications from businesses in the UK & Ireland - you can register your interest at


Free Support for eCommerce Businesses & Mentors Wanted in Ireland

The eCommerce Association of Ireland (eCAI) and its partners have set up the eCommerce TaskForce, a directory of eCommerce professionals and services who are volunteering their time and expertise in solidarity during this emergency.

Joining the eCommerce TaskForce is entirely free and strictly non-commercial. We welcome all seeking help.

To join, register on

eCommerce Candidates Available For Roles in the UK

Andy Davies at Nurture Talent has put together a list of candidates with ecommerce experience who are currently available for work in the UK.

You can view the list here  or contact Andy directly

Free mentoring/export support for Northern Ireland businesses

IF Consulting is working with a range of local councils in Northern Ireland who will fully fund up to 20 hours mentoring for businesses.  In addition, anyone that potentially has a product for export can get up to 40 hours fully funded. Please contact Suzanna Hall for more information.

Can we help you with anything?

The Team at Grow Consultancy and our event eComm Live  pride ourselves on being an active part of the Internet Retail & eCommerce community in the UK & Ireland - and we want to help where we can.

There may be other ways that we can help you - if you have a need please reach out and we can have a chat.

Feel free to contact us if you’d like to discuss anything at all or if we can help in any way.

Contact Us

Topics: Covid-19, eCommerce

Grow Consultancy Blog

Sign up for updates

We're a leading growth & inbound marketing agency based in Belfast with clients all over the UK & Ireland.

You'll receive:

  • Regular updates on digital marketing best practice
  • Access to webinars, whitepapers and more!
  • Discounts to our leading growth events

Subscribe Here!